Product Categories
New Additions
Special Offers
Clearance Stock
Dry Mount albums
Mounting products
Slip In photo albums
Self Adhesive albums
Scrapbooking
Accessories
CD DVD Disc albums
Photo boxes
Photo frames
Photo folders
Archival products
Wedding Albums
Portfolio Albums
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Now
offering FREE POSTAGE ON ORDERS OVER $100 via regular post
Australia-wide!
Order
Online ...
1.
ADD TO CART. Click the
"Add to Cart" button to add items to your shopping cart.
Items will be added, and you can continue shopping.
2.
VIEW CART. When you have
finished shopping, click the "View Cart" button in our
website header above. You will then be shown your shopping cart
contents, with the option to modify quantities or delete items.
3.
PROCEED TO CHECKOUT. When
your wish to purchase your cart contents, click "Proceed
to Checkout" to move into our secure checkout.
...
or by Telephone, Email, Post, or in our Showroom.
You are welcome to order
via phone, email, mail or to purchase directly from our showroom.
See our Contact
Us page for full contact details.
No
International Orders Online.
We do not currently accept
international orders through our website. We hope to re-introduce
international shipping in the future. Existing international customers,
and new customers prepared for real-world high postage charges,
may order by email.
Payment
Methods.
We accept payment via
Visa, Mastercard, American Express, PayPal, direct deposits and
bank transfers, Australian dollar cheques, Australia Post money
orders.
Tax
Invoice.
A complying Australian
Tax Invoice accompanies all orders.
Secure Checkout.
Secure checkout services
on our website are provided by ezimerchant, backed up with a current SSL
certificate and website identity assurance. Further information
can be found by clicking on the logo in the bottom right corner
of our checkout pages.
Data is secured by electronic
and physical security systems. All sensitive customer information
is securely destroyed when no longer required.
Shipping
Costs.
Shipping costs for your
order are shown to you on Page Two of our checkout, before
you enter any payment information or commit to your order. At this point,
you are able to amend the quantities of items you wish to purchase,
and postage service selection, to see how these variables affect
your order and shipping totals.
You are then able to finalise
your order and make payment by Credit Card (V/M/A), PayPal, bank
transfer, cheque or money order.
Free
Shipping within Australia via regular post for orders over $100.
Simply
place an order over $100 and we will waive the postage costs,
anywhere within Australia. Free shipping is by regular post only.
There is no upper limit, and overweight orders which qualify will
be shipped as multiple parcels with free shipping. Please note
that this offer does NOT apply for Express Post. Express Post costs will be advised by
email or phone for acceptance prior to these orders being
completed and despatched.
Delivery
Options.
We offer delivery via
Regular Post* or Express Post through our website.
Other delivery options
such as same-day courier may be available; please phone us to
discuss this.
If you have special requirements
or considerations, please let us know in the 'Additional Information'
section during checkout (eg if your order is a gift and you want
it sent without invoice; in which case invoice will be emailed).
You are welcome to request
a "safe drop" for your order (eg leave at front door
if not home) in the Additional Information section during checkout,
but please note we are not responsible for missing deliveries
in this case.
Please note orders are
generally NOT traceable. If this is a concern, please request
"traceable delivery" in the 'Additional Information'
section during checkout.
* Regular Post orders
may be sent via Australia Post or an alternative courier service
at our discretion (unless you specifically request a particular
service).
Delivery
Times.
Orders are generally
despatched within one business day. Of course, this depends very
much on current workload, payment method and stock availability.
We will notify you of extended delays beyond 2-3 days.
For priority orders, you
can simply request "please despatch ASAP" in the 'Additional
Information' section during checkout, and we will prioritise your
order. Express Post orders are also prioritised.
Delivery times depend
on Australia Post or other carriers, but in our experience are
typically around 1-3 days for Australian east coast up to 5+ business
days for west coast and more remote destinations.
Privacy policy.
We respect your right
to privacy. We do not share or sell any of your information with
any third parties at all, except as required for the delivery
of your order or as required by law.
We may contact you once
and once only after your order to ask if you wish to receive
more information from us. You will NOT be automatically entered
on any mailing list of any sort, and you will not be contacted
again.
Billing and delivery addresses
provided with your order will only be used for sending
your order, and phone numbers and email addresses will only
be used for communications directly concerning your order.
You are welcome to join
us on facebook
to receive special offers, product updates and other information
that may be of interest.
Returns Policy.
Whilst we do our best
to describe all items accurately, fairly and in detail, we understand
that sometimes what you get just isn't what you expected ... and
we realise that it's in our interests to make sure that you are
radiantly happy with your purchase from us.
Therefore we offer a two-tiered
returns policy:
STATUTORY RETURNS
In accordance with NSW
Office of Fair Trading guidelines, if you have an item that is
faulty, has been wrongly described, or does not do what it's supposed
to do, then we offer a full refund or exchange of goods as you
prefer. Please contact us for REPLY PAID details.
CHANGE-OF-MIND RETURNS
If you've bought too many,
the wrong colour or size, or you've just changed your mind, then
in addition to our statutory requirements, and without prejudice
to our rights to decline such requests, we may agree to accept
those items back for a refund of item price (excluding postage),
on the following conditions:
1. you have our prior
approval (by email or telephone);
2. return postage is at your expense;
3. the items are received by us in saleable condition* (see below);
4. the return is made within three months of purchase.
* When returning items
such as photo albums and frames, we strongly recommend that you
pack the items in a BOX, because padded bags and post packs do
not provide adequate protection. Unfortunately, we are not able
to accept damaged items for return or refund.
Please note that our change-of-mind
returns are limited to regularly stocked items, and exclude custom-made
or special order items.
Once you have our approval,
please include a note with your name and invoice number, and return
your unwanted items to:
The Photo Album Shop
PO Box 204
HORNSBY NSW 1630
Return postage is at your
expense. Unauthorised returns will not be accepted, and no responsibility
will be accepted for goods so sent. Items received back in poor
or damaged condition will not be refunded or returned.
On receipt of returned
items in good condition, a refund will be issued promptly using
the same method as your initial payment (where possible).
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design, contents and images copyright © The Photo Album Shop www.photoalbumshop.com.au
2013
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